BROKEN HANDLE
"I purchased this piece of luggage, but less than 24 hours into my first trip with it (I had not yet reached my destination), the handle jammed, making it very difficult to extend and retract. I reached out to Herschel via email right away but almost 2 weeks later have yet to receive a response regarding this issue. Additionally, this piece of luggage is front-heavy and doesn’t balance well; I found it tips over at times. I am disappointed not only in the quality of the product but also in the lack of customer service."